I. Acquiring our Services:
Before any interaction blossoms into a relationship, it is very important that trust issues are addressed at the start. Thus, any concerns on authenticity, competence and capability are covered right away. That said, the process of acquiring our services is not complicated.
- E-mail us a Letter of Intent that should indicate the following:
- Interest in acquiring our services
- An overview of your company
- An overview of your business/operations
- Contact details
Please address the e-mail to:
Richard Joseph F. Sare
Benchmark Global Management Solutions
- Once we have received your e-mail, we will transmit to you a Request For Information (RFI) sheet. The information you will provide on the RFI will give us an idea on how to approach this potential arrangement with your company.
Request for Information Sheet
- After we have reviewed your RFI, we will transmit a request for a teleconference as a way of formal introduction and to discuss this potential venture in detail. The teleconference will address the following:
- Scope of Operations
- Requirements of Operations:
- Work Schedules
- Work Flow
- Compliances, if any
- Reports to be generated
- Pre-Operation activities
- Recruitment process
- Training Schedule
- Commissioning of all equipment and facilities
- Payment Schedules
- Day 1 of Operations
- If both parties arrive at a consensus to engage our services, kindly transmit to us a Memorandum of Agreement (MOA) that will indicate Benchmark Global has been formally awarded by your company the contract to manage the specified operation under the stipulated terms and conditions. The MOA shall provide the basis for Benchmark to structure the Service Level Agreement (SLA) which we will transmit to you. The SLA that will detail the conditions of the arrangement and the guidelines, performance metrics set by you, the client. Additionally, we will transmit to you a copy of our Articles of Incorporation as proof of legal existence.
- Once all documentation have gone through the pertinent legal processes, Benchmark will initiate pre-operation activities.
- A candidate goes through three (3) stages in one (1) day:
- Primary Interview on the basis of his/her Curriculum Vitae (CV)
- Written test on IQ, required skills and for psychological profiling
- Secondary Interview on the basis of test results. During this time, our HR team will check on the character references provided.
- Once a candidate has been selected into the pool of talent, he/she will be required to submit the following:
- Proof of enrollment in government mandated agencies (SSS, Phil Health, Pag-Ibig)
- Tax Identification Number (TIN)
- Police and/or NBI clearances
- Medical Clearance for Fit-To-Work status
- We will endeavor to structure training on a ratio of maximum 20:1 to assure quality and better attention span. The mode of training and schedule will depend on the requirement of the client. After the theoretical portion of training is done, we advise clients to put the trainees on test mode for at least one (1) week before going live. The management team will undergo additional training on the work flow plus a work shop on effective management strategies.
- Commissioning of Equipment/Facilities - Our I.T. group shall work with you to ensure all facilities are in place and shall conform and ably support operations. We will do a test run on all facilities from internet connection on all lines, transmission of data, clarity of call reception, back-up power among others. The test run will usually coincide with the test mode of the trainees.
- Administration/Report Generation - All hired managers, supervisors and officers will go through a check list and orientation with the client on all required reports with respect to the work flow including formats, templates, document type and submission schedules.
In general, it takes 3 to 5 business days to accomplish Steps 1 to 3. Steps 4 to 5 will involve negotiation and it would depend upon the extent of the process and the availability of the documents before we can proceed toward pre-operating activities. From experience, negotiation can take as little as 3 days to as long as 2 weeks.
II. PRE-OPERATING ACTIVITIES:
Once these have been accounted for, a Contract of Employment will be extended to him/her which will indicate a probationary period of six (6) months. Having this probationary mechanism in place will allow us the flexibility of terminating his/her services within the 6-months period without fear of legal repercussions.