Before completing the form please go over this Benchmark RFI cover.
Company Name
Company Address
Company webpage
Company contact number
Main products/services
Main market/customers
Number of years in the market
Main competitors in the market
Number of offices
Departments in the Company
Contact Person for this RFI:
Name: *
Designation:
E-mail address:
Contact number:
Other information you may wish to add:
Details:
1. Scope of Work: Please mark applicable services.
Customer Service: Inbound Outbound
Technical Support: E-mail support Inbound calling Website moderation Help Desk Chat online Others
Back Office: Accounting/Payroll HR IT Data Entry Others
Transcription: Meetings Interviews seminars Legal matters Video/Film Others
Website Management: Content Moderation Blogging Article writing Chat moderation Others
Others:
Work details/notes:
2. Work Schedule:
3. Other information you wish to provide:
1. Agent qualifications
English proficiency (Speaking)
Preferred accent:
English proficiency (Writing)
Bilingual proficiency Spanish Chinese Japanese
Other Language:
Computer Proficiency
Proficient in: Internet MS Excel MS Word
2. Training
Do you have existing training materials? Yes No
if no, would you like us to produce materials? yes No
Methodologies: Orientation Online Instruction Online testing Test mode Dry run
Other Methodologies:
Duration: less than 5 days 5 to 7 days more than 7 days one month
Internet Bandwidth/Speed:
Computer hardware specifications:
software/Program specifications:
Inbound Calling Number: Yes No
Transmission of Data: E-mail FTP site Others
Other information you wish to add
Please enter what you see