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Contact Center Solutions

Outsourcing provides companies worldwide to take advantage of economies of scale thereby reducing costs without compromising productivity and quality of work.  The growth of business is not contingent on the procurement of new customers or sales but the real challenge lies in sustaining and generating continued patronage.  We understand the value of providing effective after-sales service to foster trust and build brand loyalty to your customers. Our stringent recruitment process assures our clients of the most qualified agents in handling their required work tasks and responsibilities. Qualification is not limited to intellectual capabilities and educational attainment, but also covers emotional and psychological profiling. Agents are trained to manage accounts whereby the growth of the portfolio corresponds to their personal and career growth as well. Among the services we offer include the following:

  1. Call-In Sales Support
  2. Order Booking
  3. Customer Service for English and Bilingual Markets
  4. Help Desk Services
  5. Technical Support
  6. B2B and B2C Customer Acquisitions
  7. After-Sales Programs
  8. Appointment Setting
  9. Win Back Programs
  10. Consumer Surveys

 

Transcription

Accurate data encoding and file management is crucial to the success of every organization. Especially in professions which depend upon the content and availability of the document on or before the prescribed schedule. To ensure accuracy of data, we took great pains in recruiting only high-level transcribers or trans-editors who have maintained a grade point average of 98% throughout a minimum level of experience of 6 years. To guarantee your turnaround time or TAT is consistently met, we have signed up Med Core Technologies and its innovative V-Script System.  With V-Script, clients can call or dictate through a toll-free 1-800 number. The audio is then uploaded unto the system to be assigned and transcribed to one of our highly-qualified and experienced trans-editors. V-Script has proven to be invaluable for those in the legal and medical profession as it provides not only a fast and easy way to upload and transmit audio but guarantees the security and integrity of all files stored in its encrypted system. We’ve also expanded our scope to include other fields of transcription.

  1. Legal
  2. Medical
  3. Film/Video
  4. Subtitling
  5. Data Encoding / Voice to Text transfer
  6. Music/Guitar Tablature
  7. Blog/Article

 

Back Office Operations

Another benefit of outsourcing is that it allows the organization to focus on its core business activity by transferring its support services such as Accounting, Human Resources and Information Technology to companies like Benchmark. By outsourcing these services, the organization can allocate more resources to support the strategies of its core business and still lower its overall cost because of the advantages presented by economies of scale. Our manpower pool will assure your company of qualified personnel to run back office operations and this includes not only fast and efficient encoders but also Certified Public Accountants (CPA’s), Chief Accountants, tenured financial analysts and market researchers and experienced IT managers. Depending on your scope of work, we can immediately offer the following services to you:

  1. General Accounting Processes
  2. Analysis of Financial Statements
  3. Payroll Preparation
  4. Administration of Employee Benefits
  5. Industry / Market Research
  6. Human Resources Data Management
  7. IT Support

 

E-Services

The evolution of technology plus the growth and significance of social media have made it a prerequisite for companies to find ways to take advantage of the internet. Online services have made it possible for companies to reach out and develop markets thousands of miles away and from different time zones. As crucial as it is for the success of the enterprise, inadequate moderation or management of services can result in damaging consequences which may entail costly and time-consuming programs to rectify. We can provide your company 24/7 services to ensure the integrity of your services, enhance productivity and that unacceptable content are promptly filtered out.  

  1. Website Development and Management
  2. Post and Live Chat Moderation
  3. Social Network Moderation for Text and Images
  4. E-mail customer support
  5. Content Management
  6. Virtual Assistant
  7. Internet-Based Marketing Services

 


 

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